eejili Privacy Policy – How We Handle Your Personal Data

When you register for an account on eejili, we collect personal information that is necessary to verify your identity and provide you with a safe, compliant gaming experience in the Philippines. This includes your full name, date of birth, email address, mobile number, and the payment method details you provide when making deposits or withdrawals in Philippine pesos. We also collect information about how you use the platform, including the pages you visit, the games and sports markets you interact with, the device and browser you use to access the site, and your approximate location based on your IP address. If you contact our support team, we retain records of those communications so that we can follow up and improve our service. We may also collect information you voluntarily provide when participating in surveys, promotions, or feedback requests. All information collected is limited to what is genuinely needed to operate the platform and meet our legal obligations under Philippine law.

eejili uses the personal information we collect primarily to operate and improve the platform, process your transactions in PHP, and ensure that your account remains secure. We use your identity and payment details to carry out the Know Your Customer (KYC) and anti-money laundering checks that are required under Philippine regulations before processing withdrawals above certain thresholds. Your contact details are used to send you account-related notifications such as deposit confirmations, withdrawal updates, and security alerts — we do not send unsolicited marketing messages without your explicit consent. Usage data helps us understand which features are most valuable to our players so that we can prioritise improvements and fix issues quickly. We may use aggregated, anonymised data for internal analytics and reporting purposes, but this data cannot be used to identify you individually. Where we are required by law or by a regulatory authority in the Philippines to disclose your information, we will do so and will notify you where permitted.

eejili does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors that handle GCash, Maya, and local bank transfers, and identity verification providers who help us meet our KYC obligations. All third-party providers we work with are contractually required to handle your data securely and to use it only for the specific purpose for which it was shared. We may also share information with law enforcement agencies, regulatory bodies, or courts in the Philippines when we are legally required to do so, or when we believe disclosure is necessary to protect the safety of our players or the integrity of the platform. In the event that eejili undergoes a business restructuring or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance. We do not transfer your personal data outside the Philippines except where strictly necessary and where appropriate safeguards are in place.

The security of your personal information is a priority for eejili, and we implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the eejili platform is encrypted using industry-standard TLS protocols, and sensitive account information is stored using strong encryption at rest. Access to personal data within our organisation is restricted to staff members who genuinely need it to perform their role, and all such access is logged and audited. We conduct regular security reviews and vulnerability assessments to identify and address potential risks before they can affect our players. You also play an important role in keeping your account secure — please use a strong, unique password and never share your login credentials with anyone. If you suspect that your account has been compromised, contact our support team immediately so that we can take action to protect your data. Despite our best efforts, no system is completely immune to risk, and we encourage all players to remain vigilant about phishing attempts and suspicious communications.

As a player based in the Philippines, you have a number of rights in relation to the personal information that eejili holds about you. You have the right to request a copy of the data we hold, to ask us to correct any inaccurate information, and to request the deletion of your account and associated personal data where we are not legally required to retain it. You may also object to certain types of processing, such as the use of your data for direct marketing, and withdraw any consent you have previously given at any time without affecting the lawfulness of processing carried out before the withdrawal. To exercise any of these rights, please contact our support team through your account dashboard and we will respond within a reasonable timeframe. Please note that some requests may require us to verify your identity before we can act on them, in order to protect the security of your account. If you are not satisfied with how we have handled your request, you have the right to raise a complaint with the relevant data protection authority in the Philippines.

eejili uses cookies and similar technologies to make the platform work correctly and to improve your experience as a player. Essential cookies are required for core functions such as keeping you logged in during a session and remembering your preferences, and these cannot be disabled without affecting the usability of the platform. We also use analytics cookies to understand how players navigate the site, which helps us identify areas for improvement and optimise the mobile experience for users in the Philippines. You can manage your cookie preferences through your browser settings at any time, and most modern browsers allow you to block or delete cookies. Please be aware that disabling certain cookies may affect the functionality of some features on the eejili platform. We do not use cookies to serve third-party advertising or to track your activity across other websites. Our cookie practices are reviewed periodically to ensure they remain aligned with applicable privacy standards.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way eejili handles your personal data, please reach out to our support team through the help section of your account dashboard. You can also send a written enquiry to our support email address listed in the footer of this page. We aim to acknowledge all privacy-related enquiries within two business days and to provide a full response within a reasonable period depending on the complexity of the request. If your concern relates to a potential data breach or unauthorised access to your account, please mark your message as urgent so that our team can prioritise it. We are committed to handling all privacy enquiries with care and transparency, and we will always explain the basis on which we are processing your data if you ask. This Privacy Policy may be updated from time to time to reflect changes in our practices or in applicable law, and the most current version will always be available on this page.